Terms and Conditions
The following terms and conditions together with the general information contained on this website (Terms and Conditions) form the basis of your contract with Tall Tours and apply to your booking through this website / or directly by mail electronic. By paying your deposit, you agree to comply with these Terms and Conditions.
Travel Insurance
We strongly recommend that you take out travel insurance that covers accidents, medical expenses and emergency repatriation, including rescue and air ambulance. We also recommend that you cover cancellations and lost luggage. Please email a copy/company name and policy number or bring the information when you come to our office.
Payment
Full or partial payment of your reservation is required to confirm the dates. You agree to make payment through PayPal (international payment) and Visa, Master Card, Amex, Diners, Interbank Transfer (national payment). The amount debited will be the amount shown in US dollars on your invoice via PayPal or by the means mentioned above. This will be charged to your card for the amount shown or converted to your local currency by your credit card company. Depending on the currency of your reservation, the currency of your credit card, and the country in which your card was issued, your credit card provider may impose currency exchange and other fees in accordance with your agreements with that provider. credit card. We are not responsible for currency conversion or fees imposed by your credit card provider and any questions regarding such matters should be directed to them.
Transaction Charges and VAT
Full or partial payment of your reservation is required to confirm the dates. You agree to make payment through PayPal (international payment) and Visa, Master Card, Amex, Diners,, Interbank Transfer (national payment). The amount debited will be the amount shown in US dollars on your invoice via PayPal or by the means mentioned above. This will be charged to your card for the amount shown or converted to your local currency by your credit card company. Depending on the currency of your reservation, the currency of your credit card, and the country in which your card was issued, your credit card provider may impose currency exchange and other fees in accordance with your agreements with that provider. credit card. We are not responsible for currency conversion or fees imposed by your credit card provider and any questions regarding such matters should be directed to them.
Cancellations and Refunds
Cancellation fees for all Tall Tours are charged as follows per person:
Tours package in Peru and Cuzco:
50% of the deposit is required to confirm your reservation, which are not transferable or refundable under any circumstances. We do not provide refunds for altitude sickness, food poisoning, family emergencies or any other reason given by the passenger. NO EXCEPTIONS. For this reason, travel insurance is highly recommended.
One day tours to Cuzco:
Full payment is required to make a reservation for our group service tours and 50% deposit is required for any private tour. 75% of that payment is refundable up to 14 hours before the trek/tour departure date and 50% of that payment is refundable up to 48 hours before the trek departure date. We do not provide refunds for altitude sickness, food poisoning, family emergencies or any other reason given by the passenger. NO EXCEPTIONS. For this reason, travel insurance is highly recommended.
Force Majeure
This is any event that Tall Tours could not, even with due care, foresee or avoid. This covers events such as war or threats, riots, civil and social conflicts, terrorist activities, labor disputes, diseases, disasters or adverse weather conditions, fires or all similar events outside our control. In this case, Tall Tours will not accept responsibility and reserves the right to change, postpone or even cancel the trip (this is the last option of course!).
Cancellations due to Fource Majeure
Tours to Machu Picchu:
A 100% deposit is required to reserve dates. Deposits are non-refundable or transferable under any circumstances. We do not provide refunds for altitude sickness, food poisoning, family emergencies or any other reason given by the passenger. NO EXCEPTIONS. For this reason, travel insurance is highly recommended.
Operator Cancellations
The Operator reserves the right to alter, amend or cancel any trip should weather or any other circumstances require it. Once the trek has departed Cusco, no part of the package payment is refundable in the event that an individual or group is unable to continue with the trip, for any reason. If the trip is canceled before departure from Cusco, due to weather or any other circumstance, the client will receive a full refund through the same paid method. If the tour is canceled by the operator due to forces of nature or any other reason after the tour has left Cusco, no refunds will be issued. Clients take full responsibility knowing that the operator cannot control the weather and there is always the possibility of hiking in rain, wind, snow or fog. The conditions may change at any time and without prior notice. If the operator needs to cancel the tour mid-hike, no refunds will be provided.
Dietary Requirements
While we try to accommodate most reported special dietary requirements, we work in an extremely isolated environment and this is not always possible. We must be aware of any dietary requirements prior to any walk or we may not be able to meet this need. If you have a life-threatening food allergy, you should carry the appropriate medical equipment in case a contamination reaction occurs.
Confirmation Email
Once your payment is complete, a booking confirmation will be emailed to you which will include important details about what to expect, what you need to bring, what is supplied and where you need to be at what time. Be sure to read this information carefully to ensure you are adequately prepared for your hike. You are responsible for ensuring that you are dressed appropriately and have the appropriate footwear to undertake the hike.
Changes in Terms and Conditions
The Operator reserves the right to change these Terms and Conditions at any time without notifying customers. Any booking you make will be subject to the Terms and Conditions that apply at the time the booking is made and you are advised to read all Terms and Conditions carefully on each occasion before making a booking.